Ad Ops Process and resource onboarding
Project Onboarding Roadmap
Kick off, due Diligence & Goal Setting
Kick off, project briefing, initial expectations, SLA, resource requirements, billing.
Hiring and Training
Resource screening, engagement manager intro, hiring, training & documentation
Project operations kick-off & SOP creation
Project kick off, defined roles and expectations, health-card updates.
Project Review, SOP updates, periodic check-ins
Periodic project reviews, action log updates, health-card reviews, roadmap updates.
Project in active phase
Project in final stage. Minimal issues reported. Project growth conversion initiated.
Week 25 onwards
Project automation, report automation, cross channel best practices.
Upskilling + Trainings
Weekly (Thursday) Training sessions provide everyone at Sempro an ability to regroup and share best practices and industry trends. Below are general types of trainings provided: